Frequently Asked Questions


  1. Where do you ship?

    We currently ship to USA, Canada, Australia, New Zealand and the EU. We offer free shipping

  2. Will I receive a confirmation email when I place my order?

    Yes, you will receive an order confirmation email after placing your order. Please check your spam folder before contacting us. In case you didn't get your email confirmation, please reach out to us at


  1. What is your return and exchange policy?

    We accept returns within 30 days of the original purchase date for unworn and undamaged items. All returned jewelry must arrive in the condition they were received along with the original tags and packaging. To start the return process fill out Contact Us form. Please do not send your purchase back to our warehouse before contacting us. For more information visit Return Policy.

  2. There is an issue with the order I received

    We apologize for the inconvenience! If you received a damaged or defective item, wrong item, or are missing an item from your order, please contact us at and our team will help.


  1. What types of payment do you accept?

    We accept payment via Visa, Mastercard, American Express, PayPal, and Apple Pay.

  2. Is my payment information safe?

    We're here to assure you that your credit card information is safe when you're ordering from Ornate Oasis. Our website incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions.